A private window has a dark Smart Search field with white text.
Safari: In the Safari app on your Mac, choose File > New Private Window, or switch to a private window.Google Chrome: Click on the three dots on the top right corner of the browser or Ctrl + Shift + N.If necessary, test on an alternate browser or incognito window.Manually type in the password instead of using the browser's saved password.If the issue is affecting multiple participants, check for Service Status.Error: 'Your account has been deactivated.Contact your Webex Site Administrator to get your account activated.
The account needs to be activated by an admin.Check to see whether your account is inactive.Click the link in the email to activate your account. If required, request your site administrator to delete and re-add your account.Resend an Invitation Email from Cisco Webex Control Hub.If necessary, ask the admin to resend the activation email from Control Hub.Check if you have received verification email and click the link to activate your account.This article covers basic troubleshooting steps for Webex App Messaging and data to gather before contacting support. Troubleshooting Common Issues: Webex App Messaging Unable to log in, the Webex App Why is my application is crashing / freezing / not responding? Issues sending or receiving messages and files Unable to integrate Webex App Status with Outlook
